As a customer success leader, I've had the privledge of both coaching customers & CSMs on how to implement software, while also implementing software myself to operationlize our systems. 

In addition to the onboarding and success programs I led at Appcues, Privy, and Spekit, I've worked extensively with implementing the following tools:

• Catalyst

• MixMax

• Gong

• Chorus

• FreshSuccess (Formerly Natero)

• ChiliPiper

• Slack

• Zoom

• Miro

In addition to implementing tooling, I've been apart of the buying process for these tools as well and can help you make educated decisions based on needs, budget, etc.