Hi, I'm Jackie. Let's make something great together.

My expertise in onboarding, customer success, product adoption, and strategic planning is fueled by my passion for creative and critical thinking. I leverage data, insights, and best practices to design and implement effective and scalable solutions that align with customer needs and goals. I am driven by results and agility, with a people-first approach at the core. My mission is to empower my clients, exceed their goals, and create lasting relationships.

I have founded multiple customer success and onboarding teams in series seed through series B companies. Throughout these roles, I've consulted on product-led growth (PLG) methodologies, onboarding and product adoption strategy, employee enablement and operations, and even e-commerce tactics. 

If you're looking for help founding or elevating your customer success programs, implementing CS software, or driving product adoption, I'm here to be an extension of your team.